Took my truck in for a oil change and check engine light they told me they would have a vehicle and did not. So had to make another appointment for another day. So to start we took the truck in around 30,000 miles for the same chrck engine light. they did not fix it but did note it in the system. I honestly cant remeber the excuse they gave me then as to why it wasn't going to be fixed. We'll check engine light came on again here recently same issue same code they said that we would have to pay to fix it because it was no longer under warranty. So we spoke to a manager and ask them why it wasn't fixed the first time. They said they would take care of it since we had extended warranty little did we know that went out in May cause no one thought to tell us that part either. So not only did they not fix the problem they charged us a diagnostic fee of 345.00.

Rough my truck in for service. They had to remove the dash to perform the maintenance needed. Several weeks after I received my truck back I was looking in my glove box and notified the ac vent panel was cracked that was not viable from the drivers side. I called the dealer 4 separate times over 3 days and left messages with the service rep. I finally called and and had the operator connect me to a live person in the service department. Informed them of what I found and was informed that he would look into it and get back to me. 3 weeks later and they still have not gotten back to me. Service dept is quick to work on a vehicle and collect payment but looking at reviews not much help to resolve issues.

I inquired on line, Lesley Medina called me back and set appointment. I arrived she had vehicle out front, a short test drive and about an hour later I was driving my new vehicle home. She made it simple,fast and no surprises like what I experienced at several dealerships in DFW area. First class dealership with first class people!

I have had my truck in several times. I have a rattle in the door they can’t stop. I’ve been told it’s the 4 wheel drive, loose material in the door and the last time the door regulator. They replace the regulator and put foam in the door to secure the loose material I still have the rattle. I have also complained about the seat detection for seat belts and occupants. It will show that someone is in a seat when no one is there, it will also fail to detect an occupant when one is sitting in the seat. So if involved in an accident and I have someone in the passenger seat and it is not detecting that the seat is occupied. Will the airbags deploy protecting that person? I was told that the software upgrade would solve the issue it did not! I also paid for the maintenance program for several vehicles. I bring them in for service after receiving messages form ford that service is due. They tell me that I dot not have enough miles on it for service. I’m told the amount of time has to be at least 1 year? The sticker on the windshield gives a mileage and a date for service which ever comes first is my understanding. So I have taken my vehicles to ford and I’m told they will not do the service on them Very frustrating paying for a service I’m not receiving

The dealership and sales team went out of their way to make sure I had a great experience.

Brought my vehicle in for a recall item. They ended up recommending repairs that were not needed (one I had personally done just 2 weeks prior). When confronted they admitted they didn't check anything they just recommended a bunch of items based on the vehicle mileage. Very poor service & personnel is not trustworthy. I would never bring a vehicle here again.

Orlando Martinez, Sales Professional, at Waxahachie Ford is an asset for the City of Midlothian. He is consistent and constantly ensuring our fleet of emergency response trucks is running at optimum performance. The service technicians attention to detail, timeliness and cost management ensures that our fleet of emergency vehicles is ready to serve at a moments notice. The people of Midlothian thank Orlando Martinez and Waxahachie Ford for the best service we have ever had. Thank you, City of Midlothian.

Quality vehicles for and great salespeople who know your needs.Fair trade in value for your vehicle

Orlando was great, I called not once but 2 times within a month with check engine light on, he was able to-get my car in and called to let me know what was wrong then got it fixed and I was back on the road in speedy time, Thanks for all your help!

Antonio always delivers on his promises and gets my car back on the road as soon as possible.

BE CAREFUL if you’re buying from Waxahchie Ford. My husband and I found two used expeditions online listed at around 41 to 43K. Went in here yesterday to check out the one with less miles for 43K. It had a ton wrong with it cosmetically on the interior, like giant scratch marks from a dog on the inside of the trunk door, a cracked mirror, etc.. They ran my husband‘s credit. Everything was good to go. We were going to trade in our Nissan, which we knew we would be adding some of that to our new loan since we still owed on it. When all the paperwork was set and done with what they were offering, the price had jumped from 43K to 48K and they had us with a walkout price of 58K for a used vehicle that has 54,000 miles on it and its own set of cosmetic issues. The sales guy said the finance guy wanted to meet with us to discuss the changes so we walked over there, sat down and we were then told he was too busy to meet with us. Ridiculous. Please make sure you’re checking the online price and the paperwork if you choose to risk it here.

Service Advisor Calvin Jones did and excellent job of getting my car serviced and did it in a timely manner. He is a great asset to your dealership.

Technician was very knowledgeable in helping me understand the necessary recall on my F250 pickup.

The sales team and managers here will treat you like family regardless if you buy or not. The southern hospitality is real, Justin, Steve and Josh did a great job and made this stress free. If you are buying, you need to buy from here if you want a customer experience you won’t forget.

Needed service on my car. I was able to get an appointment pretty quickly. Everyone in the service area was professional, helpful and friendly. I had about a 30 or 45 minute wait while they worked on my car. I was kept informed of progress. The work was completed to my satisfaction.