We had a truly great experience from start to finish. Matt Perry went above and beyond to make sure everything went smoothly and that all our questions were answered. He was professional, attentive, and made the entire process easy and stress-free. We really appreciated his support and would absolutely recommend working with him!

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Waxahachie ford did a good job on my works oil change, quick service and did a carwash on my truck also

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Crooks. The last 2 times I’ve taken my truck to there service department they have tried to charge me additional labor stating my extended warranty I bought from ford approved the repair but not enough labor. As soon as I tell them I’ll call warranty department they say let them try to handle it. Within a few minutes they call back and say they took care of it. This is just them trying to screw people out of additional money. Like I said it’s happened twice. Crooks. I will never do business with again

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Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family

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Had a fantastic experience with Darek and the team at Waxahachie Pre-Owned! Darek took great care of me and both him and the management worked hard for me throughout the entire process which is something that cannot be said about most dealerships. Every bit of the buying process was quick and smoothly done. Im going to recommend Darek to everyone i know! Dont second guess about buying from them. Call Darek and his team! Thanks again Waxahachie Pre-owned!

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Over a decade, our family has bought at least 7 vehicles from Waxahachie Jeep/Autoplex. While I love the Explorer I purchased in November, the experience with the Ford sales side has been nothing short of awful. To start, the salesman Matt P. let other people test drive the vehicle AFTER they had run my credit and we were working a deal. I left for 20-30 minutes to pick up my trade-in car for assessment and returned to find other people driving off in the car I was actively negotiating a sale for. The final paperwork was incorrect, I was charged $300 ... Read More

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DealerRater - Jan 17, 2025

Over a decade, our family has bought at least 7 vehicles from Waxahachie Jeep/Autoplex. While I love the Explorer I purchased in November, the experience with the Ford sales side has been nothing short of awful. To start, the salesman Matt P. let other people test drive the vehicle AFTER they had run my credit and we were working a deal. I left for 20-30 minutes to pick up my trade-in car for assessment and returned to find other people driving off in the car I was actively negotiating a sale for. The final paperwork was incorrect, I was charged $300 for a key replacement and had to return to correct that. I had after-market items that needed to be installed and was told it would be done same day or the next, but it kept being other day and other day. If it was going to take a week, fine, but just be upfront with me. Now, 3 months after I completed my purchase and made payments, they are hassling me over a military discount and their failure to properly apply the discount and collect the paperwork. We buy lots of vehicles and I've never had such a terrible experience with unprofessional people. I will never recommend this dealership and they have lost a long-time, loyal customer.

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Very bad experience been talking to them over the phone for the past month and they talked a good game. We talked about where I wanted to be in my payments and of course that was all fine and good until I showed up this Saturday never told me what they would give me for my 2023 Infiniti QX50, which I knew I would be upside down I was also putting 5k down. They showed me a vehicle way out of my price range after we discussed what I could afford. My rant is over and I will never go back ... Read More

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DealerRater - Dec 31, 2024

Very bad experience been talking to them over the phone for the past month and they talked a good game. We talked about where I wanted to be in my payments and of course that was all fine and good until I showed up this Saturday never told me what they would give me for my 2023 Infiniti QX50, which I knew I would be upside down I was also putting 5k down. They showed me a vehicle way out of my price range after we discussed what I could afford. My rant is over and I will never go back there or recommend that dealership.

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Excellent service. Have been going there for eight years. Always have a good experience. Have another vehicle there now

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