Customer Testimonials
We had a truly great experience from start to finish. Matt Perry went above and beyond to make sure everything went smoothly and that all our questions were answered. He was professional, attentive, and made the entire process easy and stress-free. We really appreciated his support and would absolutely recommend working with him!
Waxahachie ford did a good job on my works oil change, quick service and did a carwash on my truck also
Crooks. The last 2 times I’ve taken my truck to there service department they have tried to charge me additional labor stating my extended warranty I bought from ford approved the repair but not enough labor. As soon as I tell them I’ll call warranty department they say let them try to handle it. Within a few minutes they call back and say they took care of it. This is just them trying to screw people out of additional money. Like I said it’s happened twice. Crooks. I will never do business with again
Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family
Had a fantastic experience with Darek and the team at Waxahachie Pre-Owned! Darek took great care of me and both him and the management worked hard for me throughout the entire process which is something that cannot be said about most dealerships. Every bit of the buying process was quick and smoothly done. Im going to recommend Darek to everyone i know! Dont second guess about buying from them. Call Darek and his team! Thanks again Waxahachie Pre-owned!
Over a decade, our family has bought at least 7 vehicles from Waxahachie Jeep/Autoplex. While I love the Explorer I purchased in November, the experience with the Ford sales side has been nothing short of awful. To start, the salesman Matt P. let other people test drive the vehicle AFTER they had run my credit and we were working a deal. I left for 20-30 minutes to pick up my trade-in car for assessment and returned to find other people driving off in the car I was actively negotiating a sale for. The final paperwork was incorrect, I was charged $300 ... Read More DealerRater - Jan 17, 2025
Very bad experience been talking to them over the phone for the past month and they talked a good game. We talked about where I wanted to be in my payments and of course that was all fine and good until I showed up this Saturday never told me what they would give me for my 2023 Infiniti QX50, which I knew I would be upside down I was also putting 5k down. They showed me a vehicle way out of my price range after we discussed what I could afford. My rant is over and I will never go back ... Read More DealerRater - Dec 31, 2024
Excellent service. Have been going there for eight years. Always have a good experience. Have another vehicle there now
NO WAY would I recommend this dealership! DO NOT care about customers after sale care!
Service department truly cares about your experience with them. The mangers listen and go above and beyond their requirements.
Service guys are always friendly and always answer my questions and doesn’t make me feel like a dummy if I don’t understand.
Staff was very professional, friendly and knowledgeable. I needed help. I went to the young man and he took care of it right away.
Good dealership, long time customer their Service tech Brandon is awesome, satisfied with the service.
Very fair and honest dealership to deal with. They will DEAL with you. Also just had my Bronco's first check up (oil change and tire rotation). Service Dept. (Orlando) did and excellent job of servicing my Bronco. They had me up and running in no time. Try this dealership before you buy your next car. Wayne T.
Great experience less hassle easy to deal with. In the pass we have spent all day at the dealership but now here. We was in and out and happy with the deal we received on our new car.
Chris McNeil was on point about all the paperwork and selling me the Truck i was looking for. He even stayed after closing for me.
I have bought 3 trucks from there in the last five years. They have been great experiences. Each time has been easy and very little back n forth. I won’t deal with anyone else.
I took my vehicle in for a replacement key. Eric was a tremendous help in the service department, and the service techs took great care of my wife's car!
I’m loving my new car so much and Otis was very nice friendly and so patient with me thanks again and sending friends your way
I took my 2021 Compass in because of a cooling system leak. Kelly Littlejohn wrote up the ticket. It was about a week before they looked at the Jeep. Kelly kept me informed. Let me know when it would be finished, and it was on time. Picked it up.
Later my Granddaughter saw something in the backseat.
I looked the car over and found a few faults. I returned the next day and informed Kelly of the problems. We immediately went to Jonathan (Drive manager) He did not hesitate, I was assured it would be corrected. I went into the lounge.
... Read More DealerRater - Aug 31, 2024
General purpose advise for anyone: You should always do your research before going to any dealership or vehicle you are about to purchase. That being said, I already knew what I wanted, so it wasn't a terrible or long process. The sales rep I worked with was Orlando Martinez Jr., good dude.
Low pressure knowledgeable salesperson fair pricing. Parts department excellent. service department lacking. inventory selection good
Damien was great easy process friendly atmosphere high recommend this dealership ! Car was a shown
Justin Bowers was awesome. The finance guy was great. The whole experience did not take long. Everyone very friendly.
My salesman Matt Petty was a pleasure to work with and made the buying experience very easy.
Great service with great pricing! The whole experience was very good. They even brought the car out to my home all the way in McKinney and were professional, courteous and thorough. I would highly recommend!
BUYER BEWARE!!!! I wish I could leave a zero
On Tuesday June 4 I met with sales rep Marcus about buying a Charger or Challenger. Their web site states they would pay $1,000 more than my highest written offer on my trade in which I provided. Car Max offered $38,400 for my truck and Marcus stated that were not going to offer me $1,000 over the CarMax price. They stated they would only pay $38,400. That should have been my first warning sign.
I went ahead and took 2 test rides. I decided I wanted to buy the green Challenger R/T. Marcus told his sales ... Read More DealerRater - Jun 6, 2024
Totally disrespectful service. Changed my battery unnecessarily and at the price of 600 dollars. My jeep didn’t even start. This was after the locked my keys in the car and used my AAA to open the doors. They thanked me for being a customer by sitting down in the office and lying about the service hours after I took an Uber ( 70) to pick up my truck because their website had hours that were different from what I was told when I arrived.
I can always count on Waxahachie Ford for great and friendly service. This is the third vehicle we have purchased from them. Chris McNeil was knowledgeable, and took the time to listen to my needs. He also made sure all the necessary documents were collected before we started the process resulting in smoother and faster service. I was only there for less than two hours, leaving with my brand new Bronco. I love it!
Brendan was a great service advisor. He kept me updated on the status of my car and answered any questions i had in a very timely manner.
Corbin S. went above and beyond for me on not only one car, but two. His communication was exception and I walked away very pleased both times! I can defiantly say he went above and beyond to accommodate me and make me a happy customer.
Justin and Josh went above and beyond my expectations!! Their friendliness and effort that they put in to their work making sure not only are their customers needs are met but that they actually get to know who their customers are as a person. Justin is more than just a sales man he will always make sure that you are getting not just what you want but they best vehicle for your needs. Josh will do his best to not just meet your finance needs but do what he can to bring you a price that is in your budget. ... Read More DealerRater - Apr 22, 2024
We did this already. It was great. It’s was an easy transition. Every was exceptional.
Put my initials by two or three deals Santa that I would take it just to become back with another deal saying they couldn’t do it
Came to Waxahachie Ford looking for a new car. Matt Petty went above and beyond to find me a vehicle that was in my budget and met all my needs. I highly recommend Matt and Waxahachie Ford!
My sales consultant: Michael Moore was attentive, professional, courteous and listened to my wants on this purchase - it would highly recommend your dealership to everyone I talk to.
They made me promises such as all weather mats and a ride home to help deliver new vehicle then they backed out after financing was done
Our sales rep. Corbin made sure to understand exactly what we were looking for in a truck. He was patient with us as we explored the different options the vehicle had. He made the experience a smooth process . The ease of the paperwork was also a quick process. Everything was explained to us in detail.
Great experience with all the staff. Can tell they enjoy dealing and interacting with people. They made it easy to ask questions and seemed very knowledgeable about the vehicle they were selling.
Great place to do business and they treat you like family. I have been doing business with them for several years and I’ve never been disappointed.
3rd purchase from WF. Previous 2 were fine. 3rd time not a charm. Worst buying experience I've EVER had from any dealership. If you like transparency in a deal, consider other dealerships.
Great and easy purchase!! From sales to delivery Nice and smooth Very professional and knowledgeable
Best exprerience ever making a new vehicle purchase. Errick made it go quick and easy
Great experience with Casey. He helped us with buying our new Explorer. We would be using him again in the future.
On December 29, 2023, I went to Waxahachie Dodge for a second time in a month to look at a vehicle. The vehicle was a 2023 Ram 1500 that had been discounted to $51,768.00 from $72970.00. I sat down with the salesman, Ethan. He brought back numbers as usual and the truck was marked up to $55098.00. I told him it was 51768.00 online. He went back to finance and came back with the corrected number of 51768.00. This time they had added GAP and a Service Contract in the amount of 6587.00. I told them I didn't want the service contract but the Gap was fine to keep ... Read More DealerRater - Jan 8, 2024
I bought a 2022used Jeep Wrangler from this dealership. It was a very enjoyable experience. Joe Romero was the salesman I worked with and I give him an A plus. He was super friendly and knowledgeable.
This is my second truck purchase from Justin Bowers at Waxahachie Ford. Justin is beyond professional, incredibly responsive and overall, phenomenal at his job.
I am very displeased with your service. You contacted me for a recall and stated you needed 2 weeks to get the parts. You set the appointment for today Dec 20 so I made arrangements to leave my truck and made arrangements for other transportation. Only to find out when I showed up on time that you did not have all the parts and you couldn't even order them until Dec 26. You said you wanted to earn my business but you can't even handle your service dept. correctly how are you going to earn my business. You did not even ... Read More DealerRater - Dec 20, 2023
Hands down the single best dealership to buy a new Ford. From service to sales they are exceptional in every sense of the word.
Everyone from my salesman Corbin to the supervisor was very calm and listened to what I wanted. This was the best experience I have had with a car dealer in years. Professional, courteous and knowledgeable is hard to find. I will be a customer for years to come.
Always professional, not pushy, takes time to explain details and all options. I’m a repeat customer
Great experience. No high pressure and a seamless deal. I appreciate a dealership that doesn’t waste my time.
Good experience with this dealer. Clean,friendly and knowledgeable. I will recommend this dealer to my friends in the future for their nest car purchase.
Great customer service!! They know how to treat a lady..thanks Matt and Errick!! Thank you!!
Fantastic customer service! When buying a pre-owned vehicle, you're treated like you're buying a brand new car!
Top notch salesperson and finance manager! The guys in the service were also very helpful!
Excellent service. Josh and Fernando were very patient with us and took care of us. Two thumbs up!!
Exceptional services provided by Eric Williams my salesman and the finance manager Mr. Coppock. Their help in getting me into my 2021 Ford F150 was outstanding!
I took my 2012 Chrysler 300 to Waxahachie Dodge Chrysler Jeep Ram at 2405 N. Interstate 35E, Waxahachie, TX 75165 on July 6, 2023. My vehicle had three recalls which were addressed and fixed. My concerns were overheating with a charge of $1,943.81and a grinding noise with a charge of $2,239.95. I had to initiate texts to Brianna Winstead about the status of my car twice. I was informed late evening on July 18, 2023 that my car was "washed up and ready to go!" I picked it up on July 19, 2023 early that morning, their driver test drove it with my husband, but it was filthy inside (... Read More DealerRater - Sep 6, 2023
it was good doing business there and everything went good to make sure it did thanks
Fernando was great to work with! Responsive and kept me updated through the entire process of ordering my new Bronco!
I purchased a 2020 Silverado Durmax. I asked for the service record of course they provided CarFax, but failed to add a copy to the final paperwork. The pride themselves on their “Customer Service”, which in turn their character and carisma at sale was on point. Unfortunately it’s all part of the sales trick. I traded in my BMW which they only value at 2,150$. They claim to give you a discount but what they actually do is mark up the price on the contract to show one but you’re paying sticker price. Don’t be fooled and don’t ... Read More DealerRater - Aug 25, 2023
Corbin Schwalm took the time to interpret my need and particular taste in a personal and work F150. He did an amazing job! I recommend this dealership above all others. My overall experience was fantastic.
Service communication non-existent! Will never go back there! Only performed half extended warranty service! It was a Ford extended warranty and supposed to be bumper to bumper. Had my car for over 1.5 weeks. Buyer Beware!
Wesley Spence and his group did a great job getting me and my friends our vehicles. Justin Bowers did an excellent job facilitating our needs. We will be ordering all of ur vehicles through them.
Salesman was very courteous and patient.allowing me to take my time and find what I wanted
I thought that Waxahachie Ford was being run Very efficiently and had a great salesperson That was very efficient and knowledgeable. I would give Errick Todd the best rating possible.
Beware of this dealership. Called about 3 recalls on my F250. Confirmed the recalls with the service adviser and set up a time for them to pick the truck up. Was told if they picked it up early morning they should have it done that day. Once they got my truck they text, not even call to tell me that the repairs will take 3 weeks. I advice them I can not go without a vehicle (my truck) for 3 weeks that I need a loaner truck. They proceed to tell me they can put me on a waiting list for a loaner ... Read More DealerRater - Jul 13, 2023
Did not answer my questions about charges. Charged me for an issue resolved before arrival. I asked them to confirm my extended warranty before any charges. I brought a recall letter from Ford for a tailgate issue, not addressed. Told me transmission needs rebuild, transmission specialist said that was not true. Will try to debate charges with my bank.
Prompt, courteous. The waiting area was clean and comfortable. They kept me informed and work was completed in a timely manner.
Very nice and knowledgeable. Quick the with the paperwork and vehicle pickup. Vehicle very clean upon pickup
Best, Quickest and Friendliest Dealership EVER! I’ll Never Shop Anywhere Else For A Vehicle!
Misdiagnosed Rude service Price gauge Bad customer service Need better equipment for diagnostic Need to hire better service management
I have my jeep in the services area for more than two week and they not started to work with my jeep. The services has been very bad and now when I'm trying to talk with somebody to know when I have my car back, they ignore my text message and my phone calls. At this point am continue waiting for they respond about my concern and doesn't receive anything back, That is very unprofessional because for me this is my car and I need it to work and they doesn't care.
My husband is crazy about this Waxahachie Ford Dealership. He purchased his extended cab loaded package Ford Truck at this location. This Waxahachie Ford dealership has an impeccable show room. This is the reason we went to this Waxahachie Ford dealership for my purchase. There wasn't much of a selection on the lot to compare to. I had seen Broncos around town and was very impressed with the body style. I dont like technology in the very very least. However, the only selection on the sales lot was appealing and the right color (my husband prefers white). We test ... Read More DealerRater - May 14, 2023
Waxahachie auto plex always has the best prices not a lot of markup like other dealerships, always a wonderful experience.
The staff is awesome and really try to help you get the best deal you can get. They don’t pressure you into buying something if you’re not ready to buy. They answered all of my questions and save me some money. Will be doing my maintenance with this dealership. Also it’s very clean and nice inside. Great staff!!
Very easy to work with Justin. He was prompt, professional, and easy to work with. No sales xx. He gave me the best price without haggling. He even brought me the vehicle and the paperwork. Didn't even have to go to the dealership. Isn't that the worst part anyway?? Thanks guys!
Great team to work with, ordered my 2023 Ford Maverick. Sales manager was spot on, Waited 6 months for it to be built, once built a few more weeks to get delivered. They called the day it was delivered and had it to me that afternoon.
The most pleasant experience ever when car buying. Orlando was knowledgeable and helpful. The financial guy was not overbearing. There were no games being played
Waxahachie ford had our car ready soon after it was delivered to their dealership. Everyone was very kind.
Matt and Josh made the process of buying our new car both easy and pleasant I was out of town when my husband found the car so most of the work was done when I returned. i just had to drive the car over and let them know it was a go and sign the papers!
Justin was knowledgeable and responsive. David was helpful also. The closer and finance guy was very competent.
This dealership has had my vehicle since 11/15/2022 because the car would not start in the Ford Service department. They replaced the battery that day but informed me they were working on other issues. On 11/25 I was informed the other issues were because of a previous collision and the car would be moved to another department which was collision. The person in service lied and misled me on several occasions but the car was moved to collision and the person over my car there has been upfront with me. However, this dealer has had my car for 16 days and I am ... Read More DealerRater - Dec 1, 2022
Extremely friendly and easy to work with this dealership. My salesperson Scott Smith was very knowledgeable and was a pleasure to work with. He delivered the Tahoe to our house and kept me in the loop through the whole process. If you want a great selection of vehicles and great service. Shop at Waxahachie Autoplex.
STAY AWAY FROM WAXAHACHIE FORD! There are better places out there that you can trust. Don’t trust them! Always check your oil after an oil change! Some places don’t change it and you will not know until you check it. Warning! Stay Away!
Waxahachie ford really helpful quick and easy process to buying a car thankyou Orlando Martinez
Stanley was great and got us taken care of. He was so friendly and personable I would definitely recommend.
The dealership is amazing and even with limited inventory, they still strive for the best for their customers. I have purchased many vehicles from the dealership and will continue to do so in the future. You
Be warned they will scam you. They had my truck 2 weeks said service parts were leaking on ac. Picked it up ac still not working right. Took it back then it needs 2000 dollars worth of repairs. Told them no thanks fixed it for $45.
Service manager was very Profesional and mad things right. He even took the time out to deliver my truck to me. Greatly appreciate it.
Best experience I ever had great communication my car was in and out and was even washed thanks Hayley
Very professional environment. Took my vehicle in for oil change and a recall. Jacob in services approached us immediately signaled off positive energy and good vibes. This is important to me, because at different Ford locations I’ve visited, the advisors and techs make you feel like you are bothering them with questions and concerns. Jacob’s willingness to truly listen to what you have to ask and say , for me is the most important thing any advisor can do for you. This goes for other advisors and employees here at this location.
Everything was done in a timely manner.
... Read More DealerRater - Aug 2, 2022
Outstanding customer service and care. Treated as family every time we've been in. Awesome Team!!!
Waxahachie Ford service techs are allways curteous, knowable and I consider the employees May frie da. E joy catching up on our lives and if I have any questions about my Ford vehicles, they have the answers.
I have bought several cars and have never had a salesman like Fernando at Waxahachie Ford. He was very knowledgeable, and never made us feel pressured. If you are looking for a new or used vehicle, go see Fernando @ Waxahachie Ford, a great dealership location.
Moved from Florida and needed a new dealership to service my 2008 Roush Mustang...found it in Waxahachie Ford! Great service and advice working with Stanley, my Service Advisor. He has great knowledge of the product line, both new and old and I now have a comprehensive plan for future service.
I have purchased 6 new vehicles from Casey in the past 3 years and the customer service and price have been awesome. I have even had them deliver my new vehicle to me in Houston. I would highly recommend buying from Waxahachie Ford.
Always use Antonio. Great service and he got the service completed fast. Hard to beat the Works package.
Great experience, They have a great team mentality and work to make sure each customer feels appreciated.