Customer Testimonials
I inquired on line, Lesley Medina called me back and set appointment. I arrived she had vehicle out front, a short test drive and about an hour later I was driving my new vehicle home. She made it simple,fast and no surprises like what I experienced at several dealerships in DFW area. First class dealership with first class people!
I have had my truck in several times. I have a rattle in the door they can’t stop. I’ve been told it’s the 4 wheel drive, loose material in the door and the last time the door regulator. They replace the regulator and put foam in the door to secure the loose material I still have the rattle. I have also complained about the seat detection for seat belts and occupants. It will show that someone is in a seat when no one is there, it will also fail to detect an occupant when one is sitting in ... Read More DealerRater - Jun 14, 2026
The dealership and sales team went out of their way to make sure I had a great experience.
Brought my vehicle in for a recall item. They ended up recommending repairs that were not needed (one I had personally done just 2 weeks prior). When confronted they admitted they didn't check anything they just recommended a bunch of items based on the vehicle mileage. Very poor service & personnel is not trustworthy. I would never bring a vehicle here again.
Orlando Martinez, Sales Professional, at Waxahachie Ford is an asset for the City of Midlothian. He is consistent and constantly ensuring our fleet of emergency response trucks is running at optimum performance. The service technicians attention to detail, timeliness and cost management ensures that our fleet of emergency vehicles is ready to serve at a moments notice. The people of Midlothian thank Orlando Martinez and Waxahachie Ford for the best service we have ever had. Thank you, City of Midlothian.
Quality vehicles for and great salespeople who know your needs.Fair trade in value for your vehicle
Orlando was great, I called not once but 2 times within a month with check engine light on, he was able to-get my car in and called to let me know what was wrong then got it fixed and I was back on the road in speedy time, Thanks for all your help!
Antonio always delivers on his promises and gets my car back on the road as soon as possible.
BE CAREFUL if you’re buying from Waxahchie Ford. My husband and I found two used expeditions online listed at around 41 to 43K. Went in here yesterday to check out the one with less miles for 43K. It had a ton wrong with it cosmetically on the interior, like giant scratch marks from a dog on the inside of the trunk door, a cracked mirror, etc.. They ran my husband‘s credit. Everything was good to go. We were going to trade in our Nissan, which we knew we would be adding some of that to our new loan since ... Read More DealerRater - May 13, 2026
Service Advisor Calvin Jones did and excellent job of getting my car serviced and did it in a timely manner. He is a great asset to your dealership.
Technician was very knowledgeable in helping me understand the necessary recall on my F250 pickup.
The sales team and managers here will treat you like family regardless if you buy or not. The southern hospitality is real, Justin, Steve and Josh did a great job and made this stress free. If you are buying, you need to buy from here if you want a customer experience you won’t forget.
Needed service on my car. I was able to get an appointment pretty quickly. Everyone in the service area was professional, helpful and friendly. I had about a 30 or 45 minute wait while they worked on my car. I was kept informed of progress. The work was completed to my satisfaction.
Carson was my salesperson & he is Awesome!! He did a top rate job in the purchase of my two cars.
Fernando was our Salesman. He did a great job helping us work through bringing in the pickup that I was looking for.
The sales people are great but the service is crap they tell you that they have your plates and registration but when you go and get them it's now where to be found and they have you drive to 4 different locations and waste your time and gas. Like the sales people hate everything else about this dealership
Casey was amazing! Quickest vehicle transaction I’ve ever been through.they even delivered the truck to me a little over an hour away. Highly recommended!
the salesman are really great nice and well understanding. they help you as much as they can.
My experience with Justin Bowers was extremely disappointing. When I purchased my truck from him, he was friendly and attentive. He promised he would “hook me up” with some merchandise as part of the purchase. However, when I later followed up regarding that merchandise, his attitude completely changed.
He became rude, disrespectful, sarcastic, and highly unprofessional. Instead of addressing my question in a respectful manner, he responded in a way that felt dismissive and inappropriate. As a long-time customer, I found his behavior unacceptable and very upsetting. His conduct did not reflect good customer service or professionalism.
Based on my ... Read More DealerRater - Feb 28, 2026
The experience was good the salesman was very helpful and professional and the deal was good glad I drove 6 hours to buy
Have bought 3 vehicles from this dealership. All departments throughout the dealership are top notch.
A fantastic place to do business. They made my car buying experience easy and fun. They did everything they said they would do. My salesperson Justin Bowers was awesome. This is my 3rd vehicle from Waxahachie Ford and I’ll continue to buy from here and send my family and friends to see Justin Bowers
They will tell you anything to get the sale. Buyer beware, lots of half truths. The sales experience was good, then I find out that the oil hadn't been changed in 5000 miles and they didn't replace the warn out air filters. Less than 2 weeks after purchasing, I needed around $200 in fixes. Complained, but no satisfaction.
Easy to schedule online. Did the work in a timely manner. Let me know of any issues and an estimate to repair. Paid with points and no issues with points.
I brought my F350 in to get service. Asked for the works, get home and tire pressure light comes on. They did not check the tire pressure. I thought your dealership was the best. But in the last couple of years your service has gone down. I am going to start going to different dealership. I had a friend that had a problem with her ford bronco with less than 30,000 miles and your service department took three days to get her a car. You fixed her car and within 30 days it broke down again. You had her a car for ... Read More DealerRater - Dec 11, 2025
Justin bowers is the best salesman I’ve ever worked with. No hassles no problems. Best ever.
Good overall experience. Easy to deal with. Happy I was able to buy a vehicle locally.
After many years of car buying experience I can say the purchase of our Ford Explore has been the best at Waxahachie Ford. Our experience with the sales rep and finance manager was wonderful. We left with our new car feeling like we got exactly what we wanted. Thanks Waxahachie Ford.
Complementary valet service was appreciated. Overall good experience. They preferred text communication over phone call but responded quickly
Blake was great to work with! He was quick, thorough and friendly. Always a great experience with Waxahachie Ford
Great service. Antonio in service has been great to work with o ver the last seversl years
Their pricing is great/ fast service/ cleaned my dirty truck/ and I alls can count on them to review my truck needs
Completed my service in one day when promised at first three days, excellent service well satisfied.
finished job on excellent time 100% communication with service department was great! Morghan kept me informed
Marcus was great and overall would buy from them again. Love my truck thank you
Love all of the staff and sales crew. Casey G is the best! Will always be back!
I vowed back in 2023 when I took my Maverick to this dealership for a software update, made an appointment and was planning on waiting then service advisor Tristan told me at least 3 hours. I asked him why I made an appointment and he told me what do you think this is, a doctors office? I took one step back, pointed at my truck and said yes and that is your patient. Went to talk to the service manager, who is still there by the way and realized I was wasting my time. 2 weeks ago I decided to go back and ... Read More DealerRater - Oct 1, 2025
Above and beyond they was nice and took care what I requested they did a good job
Corbin, is a professional salesman. He understood my need for a car and how important this purchase was for my family and I. He dotted every I and crossed every T. I was very pleased with his service will send more customers his way. Thank you, Corbin.
I , Mattie D. , Give Waxahachie Ford . A 1 STAR RATING , BECAUSE OF THE WAY BRENDAN , PART OF THE MAINTENANCE STAFF , TREATED ME WITH A SINGLE SENSOR ISSUE. I HAVE GIVEN MANY REFERRALS TO WAXAHACHIE FORD , FOR YEARS ,.. AND BRENDAN COMES ALONG AND TEAR THAT ALL THE WAY DOWN! I REACHED OUT TO THE SUPERVISOR , MR. SCOTT LYONS ,.............. AND HE SUPPORTED MR. BRENDAN . WELL , I GUESS THAT MY REFERRALS , SUPPORTERS , ETC. , WILL HAVE TO GO ELSEWHERE ! Thank You , Mattie D.
This dealer advertises a vehicle and then add another $10,000. of extras. To me this is misleading and illegal. If you have all this tints waxes wheel locks warranties already included on the total cost of the vehicle advertise it with the that total. I will be buying the same vehicle From Johnsons Auto group where they sell the vehicle for the advertised price.
Great service service advisor for ford was excellent. Kept me informed about my car and how long it was going to take
The service was awesome. Left my car with technician and when was detailed what is need on next visit. Thank you Orland.
Clean and the work was fast and well done. My advisor was knowledgeable and even noticed I was a veteran and gave me a discount. He also found a $10 coupon for me.
Matt was Awesome! He did not pressure or haggle us. He worked with us to give us the deal we was looking for. I am extremely happy with my experience. I would highly recommend this dealership to anyone. Thank you Matt!
We have bought multiple vehicles from Waxahachie Ford over the years, they are very honest and reliable every time we have been there.
Royce Carpenter was great. He answered all of my questions and made sure I was able to get a great deal on a great vehicle.
Very knowledgeable service advisor, answered all my detailed questions, serviced on time. Very friendly atmosphere.
Timely and competent work with very good customer service. Always come through with care and support
We had a truly great experience from start to finish. Matt Perry went above and beyond to make sure everything went smoothly and that all our questions were answered. He was professional, attentive, and made the entire process easy and stress-free. We really appreciated his support and would absolutely recommend working with him!
Waxahachie ford did a good job on my works oil change, quick service and did a carwash on my truck also
Crooks. The last 2 times I’ve taken my truck to there service department they have tried to charge me additional labor stating my extended warranty I bought from ford approved the repair but not enough labor. As soon as I tell them I’ll call warranty department they say let them try to handle it. Within a few minutes they call back and say they took care of it. This is just them trying to screw people out of additional money. Like I said it’s happened twice. Crooks. I will never do business with again
Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family
Over a decade, our family has bought at least 7 vehicles from Waxahachie Jeep/Autoplex. While I love the Explorer I purchased in November, the experience with the Ford sales side has been nothing short of awful. To start, the salesman Matt P. let other people test drive the vehicle AFTER they had run my credit and we were working a deal. I left for 20-30 minutes to pick up my trade-in car for assessment and returned to find other people driving off in the car I was actively negotiating a sale for. The final paperwork was incorrect, I was charged $300 ... Read More DealerRater - Jan 17, 2025
Excellent service. Have been going there for eight years. Always have a good experience. Have another vehicle there now
NO WAY would I recommend this dealership! DO NOT care about customers after sale care!
Service department truly cares about your experience with them. The mangers listen and go above and beyond their requirements.
Service guys are always friendly and always answer my questions and doesn’t make me feel like a dummy if I don’t understand.
Staff was very professional, friendly and knowledgeable. I needed help. I went to the young man and he took care of it right away.
Good dealership, long time customer their Service tech Brandon is awesome, satisfied with the service.
Very fair and honest dealership to deal with. They will DEAL with you. Also just had my Bronco's first check up (oil change and tire rotation). Service Dept. (Orlando) did and excellent job of servicing my Bronco. They had me up and running in no time. Try this dealership before you buy your next car. Wayne T.
Great experience less hassle easy to deal with. In the pass we have spent all day at the dealership but now here. We was in and out and happy with the deal we received on our new car.
Chris McNeil was on point about all the paperwork and selling me the Truck i was looking for. He even stayed after closing for me.
I have bought 3 trucks from there in the last five years. They have been great experiences. Each time has been easy and very little back n forth. I won’t deal with anyone else.
I took my vehicle in for a replacement key. Eric was a tremendous help in the service department, and the service techs took great care of my wife's car!
I’m loving my new car so much and Otis was very nice friendly and so patient with me thanks again and sending friends your way
I took my 2021 Compass in because of a cooling system leak. Kelly Littlejohn wrote up the ticket. It was about a week before they looked at the Jeep. Kelly kept me informed. Let me know when it would be finished, and it was on time. Picked it up.
Later my Granddaughter saw something in the backseat.
I looked the car over and found a few faults. I returned the next day and informed Kelly of the problems. We immediately went to Jonathan (Drive manager) He did not hesitate, I was assured it would be corrected. I went into the lounge.
... Read More DealerRater - Aug 31, 2024
General purpose advise for anyone: You should always do your research before going to any dealership or vehicle you are about to purchase. That being said, I already knew what I wanted, so it wasn't a terrible or long process. The sales rep I worked with was Orlando Martinez Jr., good dude.
Low pressure knowledgeable salesperson fair pricing. Parts department excellent. service department lacking. inventory selection good
Damien was great easy process friendly atmosphere high recommend this dealership ! Car was a shown
Justin Bowers was awesome. The finance guy was great. The whole experience did not take long. Everyone very friendly.
My salesman Matt Petty was a pleasure to work with and made the buying experience very easy.
Great service with great pricing! The whole experience was very good. They even brought the car out to my home all the way in McKinney and were professional, courteous and thorough. I would highly recommend!
BUYER BEWARE!!!! I wish I could leave a zero
On Tuesday June 4 I met with sales rep Marcus about buying a Charger or Challenger. Their web site states they would pay $1,000 more than my highest written offer on my trade in which I provided. Car Max offered $38,400 for my truck and Marcus stated that were not going to offer me $1,000 over the CarMax price. They stated they would only pay $38,400. That should have been my first warning sign.
I went ahead and took 2 test rides. I decided I wanted to buy the green Challenger R/T. Marcus told his sales ... Read More DealerRater - Jun 6, 2024
Totally disrespectful service. Changed my battery unnecessarily and at the price of 600 dollars. My jeep didn’t even start. This was after the locked my keys in the car and used my AAA to open the doors. They thanked me for being a customer by sitting down in the office and lying about the service hours after I took an Uber ( 70) to pick up my truck because their website had hours that were different from what I was told when I arrived.
I can always count on Waxahachie Ford for great and friendly service. This is the third vehicle we have purchased from them. Chris McNeil was knowledgeable, and took the time to listen to my needs. He also made sure all the necessary documents were collected before we started the process resulting in smoother and faster service. I was only there for less than two hours, leaving with my brand new Bronco. I love it!
Brendan was a great service advisor. He kept me updated on the status of my car and answered any questions i had in a very timely manner.
Corbin S. went above and beyond for me on not only one car, but two. His communication was exception and I walked away very pleased both times! I can defiantly say he went above and beyond to accommodate me and make me a happy customer.
Justin and Josh went above and beyond my expectations!! Their friendliness and effort that they put in to their work making sure not only are their customers needs are met but that they actually get to know who their customers are as a person. Justin is more than just a sales man he will always make sure that you are getting not just what you want but they best vehicle for your needs. Josh will do his best to not just meet your finance needs but do what he can to bring you a price that is in your budget. ... Read More DealerRater - Apr 22, 2024
We did this already. It was great. It’s was an easy transition. Every was exceptional.
Put my initials by two or three deals Santa that I would take it just to become back with another deal saying they couldn’t do it
Came to Waxahachie Ford looking for a new car. Matt Petty went above and beyond to find me a vehicle that was in my budget and met all my needs. I highly recommend Matt and Waxahachie Ford!
My sales consultant: Michael Moore was attentive, professional, courteous and listened to my wants on this purchase - it would highly recommend your dealership to everyone I talk to.
They made me promises such as all weather mats and a ride home to help deliver new vehicle then they backed out after financing was done
Our sales rep. Corbin made sure to understand exactly what we were looking for in a truck. He was patient with us as we explored the different options the vehicle had. He made the experience a smooth process . The ease of the paperwork was also a quick process. Everything was explained to us in detail.
Great experience with all the staff. Can tell they enjoy dealing and interacting with people. They made it easy to ask questions and seemed very knowledgeable about the vehicle they were selling.
Great place to do business and they treat you like family. I have been doing business with them for several years and I’ve never been disappointed.
3rd purchase from WF. Previous 2 were fine. 3rd time not a charm. Worst buying experience I've EVER had from any dealership. If you like transparency in a deal, consider other dealerships.
Great and easy purchase!! From sales to delivery Nice and smooth Very professional and knowledgeable
Best exprerience ever making a new vehicle purchase. Errick made it go quick and easy
Great experience with Casey. He helped us with buying our new Explorer. We would be using him again in the future.
On December 29, 2023, I went to Waxahachie Dodge for a second time in a month to look at a vehicle. The vehicle was a 2023 Ram 1500 that had been discounted to $51,768.00 from $72970.00. I sat down with the salesman, Ethan. He brought back numbers as usual and the truck was marked up to $55098.00. I told him it was 51768.00 online. He went back to finance and came back with the corrected number of 51768.00. This time they had added GAP and a Service Contract in the amount of 6587.00. I told them I didn't want the service contract but the Gap was fine to keep ... Read More DealerRater - Jan 7, 2024
I bought a 2022used Jeep Wrangler from this dealership. It was a very enjoyable experience. Joe Romero was the salesman I worked with and I give him an A plus. He was super friendly and knowledgeable.
This is my second truck purchase from Justin Bowers at Waxahachie Ford. Justin is beyond professional, incredibly responsive and overall, phenomenal at his job.
I am very displeased with your service. You contacted me for a recall and stated you needed 2 weeks to get the parts. You set the appointment for today Dec 20 so I made arrangements to leave my truck and made arrangements for other transportation. Only to find out when I showed up on time that you did not have all the parts and you couldn't even order them until Dec 26. You said you wanted to earn my business but you can't even handle your service dept. correctly how are you going to earn my business. You did not even ... Read More DealerRater - Dec 20, 2023
Hands down the single best dealership to buy a new Ford. From service to sales they are exceptional in every sense of the word.
Everyone from my salesman Corbin to the supervisor was very calm and listened to what I wanted. This was the best experience I have had with a car dealer in years. Professional, courteous and knowledgeable is hard to find. I will be a customer for years to come.
Always professional, not pushy, takes time to explain details and all options. I’m a repeat customer
Great experience. No high pressure and a seamless deal. I appreciate a dealership that doesn’t waste my time.
Good experience with this dealer. Clean,friendly and knowledgeable. I will recommend this dealer to my friends in the future for their nest car purchase.